Return & Refund Policy

If an item is defective or does not match the description or images listed on markasouq.com, you may take the following steps:

1. Return the item to us.
2. Submit a refund request through the platform.
3. You will receive an email from Markasouq customer service to further investigate the issue.
4. Once approved, receive your refund through the original payment method.

Refund Processing Time

• Credit or Debit Card Payments: Refunds may take 5 to 10 business days to process.
• Cash on Delivery (COD): Refunds may be issued to your Markasouq Wallet or directly to your bank account.